1. Introduction
This Privacy Policy applies to all services provided by 8k8ph through the website https://8k8ph.click. When you create an account, make a deposit, place a bet, or use any feature on the 8k8ph platform, you are sharing personal information with us. This document tells you exactly what that means.
8k8ph operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. As a platform that serves Filipino players, we recognise our obligations under Philippine law and are committed to handling your data lawfully, fairly, and transparently.
By registering on 8k8ph and using our platform, you acknowledge that you have read this Privacy Policy and consent to the collection and processing of your personal data as described here. If you do not agree with any part of this policy, please do not use the 8k8ph platform. You may withdraw your consent at any time by contacting our support team, though this may affect your ability to use certain features of 8k8ph.
This policy is written in plain language to make it genuinely readable — not to bury important information in legal text. If something here isn't clear to you as a Filipino player, please reach out to the 8k8ph support team and we'll walk you through it directly.
2. What Personal Data 8k8ph Collects
8k8ph collects personal data in two broad categories: information you provide to us directly, and information generated automatically through your use of the platform.
Information you provide directly:
- Registration data: Full legal name, date of birth, email address, mobile number, and country of residence. All of this is required to create your 8k8ph account.
- Identity verification (KYC) documents: Government-issued ID (such as a PhilSys National ID, UMID, passport, or driver's licence), proof of address (such as a utility bill or barangay clearance), and in some cases proof of payment method ownership. These are collected when 8k8ph processes your first withdrawal or when required for compliance purposes.
- Payment information: GCash or Maya mobile numbers, bank account details (for bank transfer withdrawals), and card details (last four digits and card type only — full card numbers are processed securely by our payment gateway partners, not stored by 8k8ph directly).
- Communication records: Any messages you send to 8k8ph via live chat, email, or Telegram — including support conversations, complaints, and account queries.
- Responsible gaming preferences: Deposit limits, session timers, and self-exclusion requests you submit through your account settings or via support.
Information generated through platform use:
- Login timestamps and device information (browser type, operating system, screen resolution)
- IP address and general geographic location derived from IP
- Complete transaction history — all deposits, withdrawals, wagers, and bonus claims on your 8k8ph account
- Game session data — games played, bet amounts, session durations, win/loss outcomes
- Browsing behaviour within the 8k8ph platform (pages visited, features accessed, time spent)
- Cookie data and tracking pixels (see Section 7 for full details)
3. How 8k8ph Collects Your Data
Most of the data 8k8ph holds about you comes directly from your interaction with our platform. Here are the main collection points:
- Account registration form: The core personal details you enter when you create your 8k8ph account.
- KYC submission process: Documents you upload to verify your identity before your first withdrawal.
- Deposit and withdrawal transactions: Payment method details are captured each time you initiate a transaction on 8k8ph.
- Automated platform activity logging: Our servers log every session, transaction, and game outcome associated with your account for security, compliance, and dispute resolution purposes.
- Cookies and tracking technologies: Placed on your device when you visit or use the 8k8ph platform — see Section 7 for details on how to manage these.
- Customer support interactions: Any contact you make with the 8k8ph team via any channel is logged and retained to provide continuity of service and resolve disputes.
8k8ph does not purchase personal data from third-party data brokers. Every piece of information in your 8k8ph account profile was provided by you or generated by your own activity on our platform.
4. Why 8k8ph Uses Your Data
8k8ph processes your personal data only where we have a legitimate, lawful basis to do so. The specific purposes for which we use your data are:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account creation & management | Registration details, contact info | Contract |
| Identity verification (KYC) | Government ID, proof of address | Legal obligation |
| Processing deposits & withdrawals | Payment method details | Contract |
| Fraud prevention & security | IP, device, login history | Legitimate interest |
| Responsible gaming monitoring | Game activity, spend patterns | Legal obligation |
| Customer support | Communication records | Contract |
| Platform improvement | Anonymised usage analytics | Consent |
| Promotional communications | Email, mobile number | Consent (opt-in) |
8k8ph will never use your personal data for purposes beyond those listed above without obtaining your explicit consent first or where required by law.
5. Who 8k8ph Shares Your Data With
8k8ph does not sell, rent, or trade your personal data to any third party for marketing purposes. Period. The only circumstances under which 8k8ph shares your personal data are those necessary to operate the platform legally and securely.
Payment processing partners: GCash, Maya, GrabPay, and our banking partners receive the payment details necessary to process your deposits and withdrawals. These partners handle your payment data under their own privacy policies and applicable Philippine financial regulations.
Game providers: JILI Games and other game studios that power games on the 8k8ph platform may receive anonymised session data to ensure game performance and fair play verification. No personally identifiable information is shared with game providers beyond what is technically necessary.
Identity verification services: Where third-party KYC tools are used to verify government-issued IDs, your identity documents are processed by those partners under strict data handling agreements with 8k8ph and in compliance with Philippine data protection law.
Legal and regulatory authorities: 8k8ph may be required by law, court order, or regulatory authority to disclose your personal data. In such cases, we will disclose only what is legally required and will notify you where we are legally permitted to do so.
Fraud prevention organisations: Where there is evidence or reasonable suspicion of fraudulent activity, money laundering, or other illegal conduct, 8k8ph may share relevant data with appropriate law enforcement or fraud prevention agencies.
All third parties that receive your data from 8k8ph are required by contract to handle it securely, use it only for the specified purpose, and comply with applicable Philippine data privacy requirements.
6. Data Storage & Security at 8k8ph
All personal data collected by 8k8ph is stored on secure, access-controlled servers. We implement industry-standard technical and organisational security measures to protect your data from unauthorised access, disclosure, alteration, or destruction.
Encryption in transit: All data transmitted between your device and the 8k8ph platform is encrypted using TLS 1.2 or higher. This applies to every page you visit, every transaction you make, and every message you send via the platform.
Encryption at rest: Sensitive personal data — including KYC documents, payment details, and account credentials — is stored in encrypted form. Even internal 8k8ph staff cannot access the raw content of these fields without going through the proper access-controlled procedures.
Access controls: Only authorised 8k8ph personnel with a genuine business need can access your personal account data. Access logs are maintained and reviewed regularly. Any breach of internal data access policies is treated as a serious disciplinary matter.
Security monitoring: 8k8ph's systems are monitored continuously for suspicious access patterns, unusual activity, and potential data breach indicators. In the event of a confirmed personal data breach that poses a risk to your rights, 8k8ph will notify affected players and relevant authorities within the timeframe required under Philippine law.
While 8k8ph takes all reasonable precautions, no digital platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password for your 8k8ph account and never share your login credentials with anyone.
TLS Encryption
All data in transit protected with TLS 1.2+
Encrypted Storage
Sensitive data encrypted at rest on secure servers
Access Controls
Staff access limited by role and logged at all times
24/7 Monitoring
Continuous monitoring for suspicious activity
7. Cookies & Tracking Technologies
8k8ph uses cookies and similar tracking technologies to make the platform function correctly, remember your preferences, understand how players use the site, and in some cases deliver relevant communications. Here is a breakdown of the types of cookies used on 8k8ph:
| Cookie Type | Purpose | Required? | Duration |
|---|---|---|---|
| Login session management, security tokens, CSRF protection — required for the 8k8ph platform to function | Yes | Session / 30 days | |
| Remembering your language preference, game settings, and last visited pages on 8k8ph | Optional | 90 days | |
| Anonymised usage data — how players navigate 8k8ph, which features are used most, page load performance | Optional | 12 months |
Essential cookies cannot be disabled — they are required for core platform functions like keeping you logged in securely. Functional and analytics cookies can be disabled through your browser settings or through the cookie preference centre accessible from the 8k8ph website footer.
8k8ph does not use third-party advertising or retargeting cookies. You will not be followed across the internet by ads for 8k8ph based on your visit to our platform.
8. How Long 8k8ph Keeps Your Data
8k8ph retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. The following retention periods apply:
- Active account data: Retained for the lifetime of your account plus five years after account closure. This is required for financial audit and anti-money laundering compliance under Philippine regulations.
- KYC identity documents: Retained for five years from the date of your last transaction or account closure, whichever is later. This is a legal requirement under Philippine anti-money laundering law.
- Transaction records: All deposit, withdrawal, and wagering records are retained for a minimum of five years for regulatory compliance.
- Customer support communications: Retained for three years from the date of the interaction to support dispute resolution and service improvement.
- Marketing consent records: Retained until you withdraw consent, plus an additional 12 months as evidence of the consent having been given.
- Anonymised analytics data: May be retained indefinitely as it cannot be used to identify individual players.
When data reaches the end of its retention period, 8k8ph deletes or anonymises it securely. Data subject to a legal hold — for example, data relevant to an ongoing investigation or dispute — will be retained until that matter is resolved regardless of the standard retention period.
9. Your Data Rights as an 8k8ph Player
Under the Philippine Data Privacy Act, you have the following rights regarding your personal data held by 8k8ph. We take these rights seriously and will respond to any valid request within 30 calendar days.
Right to Access
You can request a copy of all personal data that 8k8ph holds about you. We will provide this in a readable format — including your account details, transaction history, and any identity documents on file.
Right to Correction
If any personal data 8k8ph holds about you is inaccurate or outdated, you can request that it be corrected. Update your account details directly via your profile settings, or contact support for data that can't be self-edited.
Right to Erasure
You may request that 8k8ph delete your personal data. Where deletion is possible and there is no legal obligation to retain the data (such as financial compliance requirements), we will process your request. Data required by law cannot be deleted on request.
Right to Object
You can object to the processing of your personal data for marketing or analytics purposes. Objecting to essential processing (such as fraud prevention or transaction processing) may affect your ability to use the 8k8ph platform.
Right to Data Portability
You can request your personal data in a structured, machine-readable format (CSV or JSON) so it can be transferred to another service. This applies to data you have provided directly to 8k8ph.
Right to Restrict Processing
Where you dispute the accuracy of your data or object to its processing, you can request that 8k8ph restrict use of that data while the matter is being resolved. Restricted data is retained but not actively processed.
To exercise any of these rights, contact the 8k8ph Data Privacy team at support@8k8ph.click with the subject line "Data Privacy Request." We will verify your identity before processing any request and respond within 30 calendar days.
10. Minors and Data Protection
8k8ph strictly prohibits persons under the age of 21 from registering or using the platform. The collection of personal data from minors is not intentional, and 8k8ph has age verification processes in place to identify and prevent underage registration.
If 8k8ph becomes aware that personal data has been collected from a person under 21, the account will be closed immediately, all data associated with that account will be deleted to the extent permitted by law, and any deposits will be returned to the payment method used. We take underage gambling prevention seriously and support responsible gaming as a core part of how 8k8ph operates.
If you believe that a minor has registered on 8k8ph, please contact our support team immediately so we can investigate and take appropriate action.
11. Marketing Communications
8k8ph sends promotional communications — including bonus offers, VIP Club updates, and new game announcements — only to players who have opted in to receive them during registration or through their account settings.
You can withdraw your consent to receive marketing communications at any time by:
- Clicking the "Unsubscribe" link at the bottom of any 8k8ph marketing email
- Updating your communication preferences in your 8k8ph account settings
- Contacting 8k8ph support via live chat or email and requesting to be removed from marketing lists
Withdrawing consent from marketing communications will not affect your ability to use the 8k8ph platform, place bets, or claim bonuses. However, you may miss time-sensitive promotions that are only communicated via email or mobile notification. Transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — are not optional and will continue regardless of your marketing preferences.
8k8ph will process your unsubscribe request within 10 business days. If you continue to receive marketing emails after this period, please contact support so we can investigate and resolve the issue.
12. Third-Party Services and Links
The 8k8ph platform may contain links or integrate with third-party services — such as game providers or payment processors — that operate independently of 8k8ph. This Privacy Policy does not apply to those third parties. You should review the privacy policies of any third-party service you use in connection with 8k8ph.
Third-party game providers that power titles on the 8k8ph platform — such as JILI Games — process gameplay data according to their own data handling agreements, which are subject to 8k8ph's vendor contracts. These agreements require that game providers handle player data securely and use it only for the purpose of delivering game services to 8k8ph players.
8k8ph is not responsible for the privacy practices of any third party and cannot guarantee the security of data you provide directly to third-party services outside of the 8k8ph platform. If a third-party integration prompts you to share additional personal data beyond what 8k8ph requires, please contact 8k8ph support before providing that information.
13. Changes to This Privacy Policy
8k8ph reviews this Privacy Policy regularly and updates it when necessary — for example, when we introduce new features that involve new types of data processing, or when Philippine data protection regulations change.
Material changes — those that meaningfully affect your rights or how your data is used — will be communicated to registered 8k8ph players by email at least 14 days before they take effect. The updated policy will also be posted on the 8k8ph website with a revised effective date at the top of the document.
Minor changes — such as clarifications of existing language, corrections to formatting, or minor additions that do not change the substance of the policy — may be made without advance notice beyond the update to the effective date. We recommend checking this page periodically if you want to stay fully informed about how 8k8ph handles your data.
Continued use of the 8k8ph platform after a revised Privacy Policy takes effect constitutes acceptance of the changes. If you do not accept the revised policy, you may close your account by contacting support.
14. Contact & Data Privacy Complaints
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how 8k8ph has handled your personal information, our team is available to assist.
support@8k8ph.click — use subject line "Data Privacy Request." Responses within 30 calendar days. Identity verification required before processing data access or deletion requests.
Available 24/7 via the chat icon on the 8k8ph website. Live chat agents can answer general privacy questions and escalate formal requests to the data privacy team.
If you are not satisfied with how 8k8ph has handled your data privacy concern after raising it directly with us, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. The NPC is the regulatory authority for data privacy matters in the Philippines. We encourage you to contact 8k8ph first so we have the opportunity to resolve the matter directly before escalating to the NPC.